Every Raven Creed order is handled with the same meticulous attention we give to our products — from our warehouses to your hands, with complete transparency at every step.
Fulfilled from our Indian fulfillment centers and delivered via premium domestic courier networks across all major cities and pin codes.
Fulfilled from our Indian warehouses via trusted international carriers. Delivery timelines may vary by state and region within the US.
Shipped exclusively from our European warehouses to maintain the integrity, sustainability standards, and premium quality of every piece.
All orders are processed within 2–3 business days of placement. Orders placed on weekends or public holidays begin processing on the next available business day.
Upon dispatch, you will receive a confirmation email with your tracking number and carrier details, enabling you to monitor your shipment in real time.
To make changes, please contact us within 12 hours of placement at order@ravencreed.com. Once processing has begun, modifications may no longer be possible.
Your order is received and logged. You will receive an immediate acknowledgement email with your order reference number.
Each item undergoes a thorough quality check before packaging. Green Thread Series orders include additional sustainability verification.
Your order is carefully prepared and securely packed to preserve presentation, protection, and product quality during transit.
Your parcel is handed to our carrier partner. A live tracking link is sent to your registered email address immediately.
Shipping fees are calculated dynamically based on your delivery destination, the weight and dimensions of your order, and the specific items selected.
Accurate shipping costs are displayed at checkout upon entering your delivery address — so you always know exactly what you are paying before confirming your order.
We work with a curated network of premium carriers to ensure reliable, insured, and trackable delivery. Carrier selection is optimised based on your location and order type.
All Raven Creed orders are shipped with standard carrier protection. In the event of loss or damage in transit, our support team will work swiftly to resolve the matter.
Complimentary shipping may be available on qualifying orders. Applicable thresholds and offers will be clearly communicated at checkout when eligible.
Every Green Thread Series product is fulfilled exclusively from our European warehouses, maintaining the highest environmental and quality standards from production to delivery.
Shipments have an estimated delivery window of 10–13 business days from order confirmation, to both India and the United States.
All Green Thread Series orders are carefully packed to preserve the premium quality and presentation of each piece throughout transit.
As this series ships from Europe, orders to India and the USA may, in some cases, be subject to customs duties, VAT, or import charges depending on destination country rules and order value. These charges, if applicable, are the customer's responsibility.
Green Thread Series orders undergo additional sustainability and quality verification before dispatch, which may add up to 1 business day to the standard processing window.
The Green Thread Series is currently available for delivery to India and the United States. We are actively working to expand availability to additional regions.
Customs duties, VAT, or import taxes are government-imposed charges that may apply to goods shipped internationally, depending on destination country rules, product type, declared value, and applicable trade regulations.
Any applicable customs duties, import taxes, VAT, or handling fees remain the sole responsibility of the customer. Raven Creed does not pre-pay or reimburse these charges unless explicitly stated at checkout.
Yes, customs clearance may occasionally extend delivery beyond our estimated timeframes. These delays are outside Raven Creed’s control and depend on local customs procedures and courier processing.
If applicable customs or import charges are not paid, the courier may hold, delay, or return the shipment. Raven Creed cannot be held responsible for resulting delays, storage charges, or losses arising from non-payment.
Unless explicitly stated at checkout, Raven Creed does not cover customs duties, VAT, import taxes, or related clearance fees on international shipments. Where trade agreements or destination rules reduce or remove such charges, that will depend on local customs assessment.
If your order has not arrived within the estimated window, please contact us at order@ravencreed.com with your order number and tracking details. We will investigate and keep you fully updated.
In the rare event your order arrives damaged or contains incorrect items, please notify us within 48 hours of delivery with photographic evidence. We will prioritise a swift resolution, including replacement or refund where applicable.
If your tracking shows no movement for an extended period or your parcel is deemed lost by the carrier, we will initiate a formal investigation and keep you fully informed throughout.
Please ensure your delivery address is accurate at checkout. Raven Creed cannot be held responsible for failed deliveries resulting from an incorrect or incomplete address. Address changes after dispatch may not be possible.
If a delivery attempt is unsuccessful, our carrier will leave a notification and attempt redelivery or hold the parcel at a local facility. It is the customer's responsibility to arrange collection or rescheduling within the specified timeframe.
Our support team aims to respond to all shipping-related enquiries within 24–48 business hours. For urgent matters, please indicate the nature of your concern clearly in your email subject line.